Frequently Asked Questions

We're here to assist you in finding the information you need. You can choose one of the options below or for general enquiries call us on 1300 BOX HILL.

Applications and enrolments

• How do I apply?
  
• When do VTAC applications close?
  
• When does VTAC change of preference close?
  
• When do non-VTAC applications close?
  
• What are the prerequisites/entry requirements?
  
• How much does it cost?
  
• How do I apply for special consideration? 
  
• How do I apply for an exemption or credit transfer? 
  
• Can I get Recognition of Prior Learning (RPL)/Recognition of Current Competencies (RCC)?
  
• How do I enrol in a course? 
• Can I start a course mid-year?
  
• Can I defer my course?
  
• Can I take leave of absence from my studies?
  
• How do I add a unit or subject? 
  
• How long are the courses?
  
• What is my enrolment status? 
  
• Where do I get confirmation of enrolment information for Centrelink? 
  
• Can I obtain copies of past receipts? 
  
• How do I update my personal details? 
  
• Where do I get my student ID card?

Fees

• What fees and charges will I have to pay?
  
• Am I eligible for reduced fees? 
  
• What is FEE-HELP and would I be eligible?
  
• What is VET FEE-HELP and would I be eligible?

Certificates and results

• How can I access my results? 
  
• I have lost my certificate. What are my options? 
  
• Who can access my academic records? 
  
• How do I apply for my certificate or award if I completed my course within the past three years?
  
• My results are wrong. What should I do?

Withdrawals and refunds

• How can I arrange a leave of absence? 
  
• How do I withdraw from a subject or unit? 
  
• How do I withdraw from my course? 
  
• Will I get a refund if I withdraw?

General Information

• Where can I get my timetable? 
• How can I get concessions on public transport? 
  
• Where can I get welfare advice, including financial advice? 
  
• I can’t log into StudentWeb. What can I do? 
• What are the census dates for my course (degrees, advanced diploma and diploma courses)?
  
• What are the academic dates?
• Where and when I will be graduated?
  
• Can I go to university after doing a course at Box Hill Institute?
• What is a Victorian Student Number?
• What retail services are available at the Institute?
• What services are available to students?

Location Information

• Where is Elgar Campus located?
• Where is Nelson Campus located?
• Where is Whitehorse Campus located?
• Where do I park at Elgar Campus?
• Where do I park at Nelson Campus?
• Where do I park at Whitehorse Campus?

International Student Information

• Where can I find out information about Melbourne?
• What accommodation is available to International Students?
• What are the english language requirements for courses?
• What are the visa requirements to study in Australia?

A complete listing of downloadable forms is available.

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