I have lost my certificate. What are my options?

Generally the Institute does not re-issue awards or certificates. However, you can request a completion letter indicating your completion in a course. Completion Statements may take up to 21 days to process at the cost of $12, or 5 working days at the cost of $20. 
 

A certificate is an official award that is issued when you have completed all the requirements for a particular qualification.  A certificate does not list your results. A replacement certificate is only re-issued under certain circumstances. 

You may apply for a replacement award or certificate by completing an Application for Replacement Award/Certificate form and sending it with a fee of $60 to:
 
Student Administration
Box Hill Institute
Private Bag 2014
Box Hill
VIC 3128
Australia
 
Apprenticeship Replacement Qualification
Final apprenticeship completion papers are issued by VETASSESS.  They can be contacted on (03) 9655 4813.  Application forms are downloadable from: www.vetassess.com.au. There is a charge for a replacement apprenticeship trade Completion of Certificate.