Customer Feedback

Box Hill Institute welcomes all feedback including general comments, compliments, suggestions and concerns. Our strong commitment to a dynamic customer service culture means that your feedback will be responded to initially within 5 working days. 

Serious concerns will be raised with appropriate management for action (Grievance Guidelines and Procedures). Issues of a more general nature are responded to, actioned and if a service gap is identified, incorporated into the Institute’s continuous improvement programme.

Tell us your thoughts

There are various ways of letting us know what you think.  You can email the Customer Relations Officer, or phone (03) 9286 9457.

Alternatively you can put a “…your thoughts? “ postcard in the silver Suggestion Boxes located on the Box Hill Institute campus.

Other ways to provide feedback are listed below:

Suggest:    Ask Annie Student Feedback (for suggestions and concerns)
Discuss:    Student Discussion Forums
Email:        the Student Activities and Represenative Committee (SARC).