Student administration

The Student Administration Centre assists and provides information and advice to students, staff and the general public on administrative matters.  We can assist with the following queries:

Applications and enrolments

• How do I apply?
  
• When do VTAC applications close?
  
• When does VTAC change of preference close?
  
• When do non-VTAC applications close?
  
• What are the prerequisites/entry requirements?
  
• How much does it cost?
  
• How do I apply for special consideration? 
  
• How do I apply for an exemption or credit transfer? 
  
• Can I get Recognition of Prior Learning (RPL)/Recognition of Current Competencies  (RCC)?
  
• How do I enrol in a course? 
  
• Can I start a course mid-year?
  
• Can I defer my course?
  
• Can I take leave of absence from my studies?
  
• How do I add a unit or subject? 
  
• How long are the courses?
  
• What is my enrolment status? 
  
• Where do I get confirmation of enrolment information for Centrelink? 
  
• Can I obtain copies of past receipts? 
  
• How do I update my personal details? 
  
• Where do I get my student ID card?

Fees

• What fees and charges will I have to pay?
  
• Am I eligible for reduced fees? 
  
• What is FEE-Help and would I be eligible?
  
• What is VET FEE-HELP and would I be eligible?

Certificates and results

• How can I access my results? 
  
• I have lost my certificate. What are my options? 
  
• Who can access my academic records? 
  
• How do I apply for my certificate or award if I completed my course within the past three years?
  
• My results are wrong. What should I do?

Withdrawals and refunds

• How can I arrange a leave of absence? 
  
• How do I withdraw from a subject or unit? 
  
• How do I withdraw from my course? 
  
• Will I get a refund if I withdraw?

General Information

• Where can I get my timetable? 
• How can I get concessions on public transport? 
  
• Where can I get welfare advice, including financial advice? 
  
• I can’t log into StudentWeb. What can I do? 
  
• What are the census dates for my course (degrees, advanced diploma and diploma courses)?
• Where and when I will be graduated?
  
• Can I go to university after doing a course at Box Hill Institute?

Forms
A complete listing of downloadable forms is available.

Location and opening hours -
Hours may vary during term breaks and school holidays

Elgar Campus                    
Monday – Friday 8.00am to 5.00pm

Ground Floor, Building E4
465 Elgar Road
BOX HILL   VIC   3128

Nelson Campus                 

Monday to Thursday 8.30am to 5.00pm - Friday 8.30am to 4.30pm

Ground Floor,  Building N1                
853 Whitehorse Road
BOX HILL   VIC   3128

Whitehorse Campus          
Monday to Friday 9.00am to 5.00pm - closed between 1.00pm and 2.00pm except Wednesday
First Floor, Building W1
1000 Whitehorse Road
BOX HILL   VIC   3128  

Contact us 
Student Administration
Box Hill Institute
Private Bag 2014
Box Hill VIC 3128
Australia
 
Phone: 1300 BOX HILL     
Fax:      (03) 9286 9018
Email:   studentadmin@boxhill.edu.au