Core (Mandatory)
WRFO201B
Provide Service To Floristry Customers
36.00 hr
This unit describes the skills and knowledge required to provide service to customers. It requires the application of customer service skills and product knowledge for a range of floristry products and services. This competency may apply to a range of roles in the workplace.
WRFO202B
Care For Floristry Stock And Merchandise
60.00 hr
This unit describes the skills and knowledge required to select, monitor, condition and care for flower and plant materials and maintain floristry merchandise, including sundries and ancillary items.
WRFO203B
Prepare And Display Floristry Stock
30.00 hr
This unit describes the skills and knowledge required to prepare and present floristry stock and merchandise within the shop/studio, including the preparation and maintenance of displays.
WRFO204B
Assemble And Prepare Floristry Products
130.00 hr
This unit describes the skills and knowledge to prepare, construct and present floral arrangements produced to pre-determined design specifications. This competency may apply to a range of roles in the workplace where the florist is under the supervision of an experienced florist. It does not require the development of the design specifications.
WRFO306B
Apply Product Knowledge To Meet Customer Needs
30.00 hr
This unit describes the skills and knowledge required to provide assistance to customers. It requires product knowledge for a comprehensive range of floristry related products and services. This competency may apply to a range of roles in the workplace.
WRFO307B
Recommend On Floristry Products And Services
18.00 hr
This unit describes the skills and knowledge required to apply sales techniques and a depth of specialist floristry product knowledge to offer advice and take orders from customers either face-to-face, via electronic mail or over the telephone. This competency may apply to a range of roles in the workplace.
WRRCA1B
Operate Retail Equipment
21.00 hr
This unit involves the skills, knowledge and attitudes to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.
WRRCS1B
Communicate In The Workplace
50.00 hr
This unit encompasses the skills, knowledge and attitudes required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, reading and interpreting retail documents and using numbers in the workplace.
WRRCS2B
Apply Point Of Sale Handling Procedures
21.00 hr
This unit encompasses the skills, knowledge and attitudes required at the point of sale in any retail store. It includes operating the point of sale equipment, applying store policies and procedures to a range of transactions, dealing appropriately with the customer and packing or wrapping the item for transportation.
WRRER1B
Work Effectively In a Retail Environment
40.00 hr
This unit encompasses the skills, knowledge and attitudes required to work effectively in a retail environment. It involves acting responsibly and in a non-discriminatory manner, and identifying the relevant award/agreement.
WRRF1B
Balance Register/Terminal
18.00 hr
This unit encompasses the skills, knowledge and attitudes required to balance the register/terminal in a retail environment. It involves clearing the register, counting money, calculating non-cash transactions and reconciling takings.
WRRI1B
Perform Stock Control Procedures
36.00 hr
This unit encompasses the skills, knowledge and attitudes required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock, participating in stocktakes, reordering stock and dispatching goods.
WRRLP1B
Apply Safe Working Practices
18.00 hr
This unit incorporates the National Occupational Health and Safety Commission (NOHSC) guidelines for occupational health and safety. It encompasses the skills, knowledge and attitudes to maintain a safe work environment for staff, customers and others. It involves observing basic safety and emergency procedures.
WRRLP2B
Minimise Theft
21.00 hr
This unit encompasses the competencies required to minimise theft in a retail environment. It involves applying routine store security, taking appropriate action to minimise theft and maintaining security of cash, registers/terminals and keys.
WRRM2B
Perform Routine Housekeeping Duties
18.00 hr
This unit encompasses the skills, knowledge and attitudes required to maintain and organise work areas in a retail environment. It involves applying personal hygiene practices by staff members and the organisation of the work area to keep the workplace tidy, clean and safe.
WRRM6A
Create a Display For Small Business
36.00 hr
This unit encompasses the competencies required to plan and implement a display for a small retail business. It involves identifying requirements for a display, developing display ideas, developing and implementing a display plan and maintaining the display.
WRRS1B
Sell Products And Services
18.00 hr
This unit involves the skills, knowledge and attitudes required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.