Mandatory
WRBCS201B
Conduct financial transactions
25 hr
This unit describes the skills and knowledge required to conduct operations at the point of sale area. This competency may apply to a range of roles in the workplace. This unit is equivalent to and replaces WRB07A Conduct Financial Transactions, as packaged in WRB99.
WRBCS203B
Provide service to clients
30 hr
This unit describes the competencies required to deliver service to clients, including receiving clients, making appointments and responding to client complaints. This competency may apply to a range of roles in the workplace. This unit is equivalent to and replaces WRB08A Provide Service to Clients, as packaged in WRB99.
WRRCS1B
Communicate in the workplace
50 hr
This unit encompasses the skills, knowledge and attitudes required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, reading and interpreting retail documents and using numbers in the workplace.
WRRER1B
Work effectively in a retail environment
40 hr
This unit encompasses the skills, knowledge and attitudes required to work effectively in a retail environment. It involves acting responsibly and in a non-discriminatory manner, and identifying the relevant award/agreement.
WRRLP1B
Apply safe working practices
18 hr
This unit incorporates the National Occupational Health and Safety Commission (NOHSC) guidelines for occupational health and safety. It encompasses the skills, knowledge and attitudes to maintain a safe work environment for staff, customers and others. It involves observing basic safety and emergency procedures.
WRRS1B
Sell products and services
18 hr
This unit involves the skills, knowledge and attitudes required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.
WRHCS201A
Prepare clients for salon services
20 hr
WRHCS202A
Maintain tools and equipment
10 hr
WRHCS204A
Maintain and organise work areas
10 hr
WRHCS205A
Follow personal health and safety routines at work
15 hr
WRHCL302A
Colour and lighten hair
35 hr
WRHCL303A
Design and perform full and partial highlighting techniques
25 hr
WRHCL304A
Perform colour correction
35 hr
WRHCR302A
Perform chemical curling and volumising services
50 hr
WRHCR303A
Perform chemical straightening and relaxing services
30 hr
WRHHC301A
Design haircut structures
20 hr
WRHHC302A
Apply one length/solid haircut structures
25 hr
WRHHC303A
Apply graduated haircut structures
30 hr
WRHHC304A
Apply layered haircut structures
30 hr
WRHHC305A
Apply over-comb techniques
25 hr
WRHHD303A
Design and apply short to medium-length hair design finishes
40 hr
WRHHS301A
Apply the principles of hairdressing science
25 hr
WRHHS302A
Consult with clients and treat hair and scalp conditions
15 hr
WRHWP302A
Operate effectively as a hairdresser in a salon work team
Elective Mandatory
WRRM1B
Merchandise products
30 hr
This unit encompasses the skills, knowledge and attitudes required to merchandise products within a retail store. It involves the arrangement and presentation of merchandise, setting up and maintaining displays and labelling or pricing stock.
WRHHD202A
Apply single, two & three strand braiding techniques
30 hr
WRHHC306A
Combine haircut structures on women
25 hr
WRHHC307A
Combine haircut structures for traditional and classic designs on men
20 hr
WRHHD304A
Design and apply long hair design finishes
30 hr
WRRS2B
Advise on products and services
27 hr