Ask Annie is your online helpdesk. If you have a question or would like to give us your feedback please use the form below and a customer service officer will get back to you as soon as possible.

Applications and enrolments

• How do I apply?​
  
• When do VTAC applications close?
  
• When does VTAC change of preference close?
  
• When do non-VTAC applications close?
  
• What are the prerequisites/entry requirements?
  
• How much does it cost?
  
• How do I apply for special consideration? 
  
• How do I apply for an exemption or credit transfer? 
  
• Can I get Recognition of Prior Learning (RPL)/Recognition of Current Competencies (RCC)?
  
• How do I enrol in a course? 
  
• Can I start a course mid-year?
  
• Can I defer my course?
  
• Can I take leave of absence from my studies?
  
• How do I add a unit or subject? 
  
• How long are the courses?
  
• What is my enrolment status? 
  
• Where do I get confirmation of enrolment information for Centrelink? 
  
• Can I obtain copies of past receipts? 
  
• How do I update my personal details? 
  
• Where do I get my student ID card?

Fees

• What fees and charges will I have to pay?
  
• Am I eligible for reduced fees? 
  
• What is FEE-HELP and would I be eligible?
  
• What is VET FEE-HELP and would I be eligible?

Certificates and results

• How can I access my results? 
  
• I have lost my certificate. What are my options? 
  
• Who can access my academic records? 
  
• How do I apply for my certificate or award if I completed my course within the past three years?
  
• My results are wrong. What should I do?

Withdrawals and refunds

• How can I arrange a leave of absence? 
  
• How do I withdraw from a subject or unit? 
  
• How do I withdraw from my course? 
  
• Will I get a refund if I withdraw?

General Information

• Where can I get my timetable? 
• How can I get concessions on public transport? 
  
• Where can I get welfare advice, including financial advice? 
  
• I can't log into StudentWeb. What can I do? 
• What are the census dates for my course (degrees, advanced diploma and diploma courses)?
  
• What are the academic dates?
• Where and when I will be graduated?
  
• Can I go to university after doing a course at Box Hill Institute?
• What is a Victorian Student Number?
• What retail services are available at the Institute?
• What services are available to students?

A complete listing of downloadable forms for general enquiries is availabe here.

Location Information

• Where is Elgar Campus located?
• Where is Nelson Campus located?
• Where is Whitehorse Campus located?
• Where do I park at Elgar Campus?
• Where do I park at Nelson Campus?
• Where do I park at Whitehorse Campus?

International Student Information

• Where can I find out information about Melbourne?
• What accommodation is available to International Students?
• What are the english language requirements for courses?

A complete list of downloadable forms for international students is available here.