Replacement Copies of Certificates

Formal completion certificates are not replaceable. However, the Institute will issue you with a completion statement (letter) indicating your completion in a course (if you have completed your course and have had a certificate issued in the past).

(The request can be handled only at Elgar Student Administration Office. Cost = $12.)

Exceptional circumstances

You can apply for a replacement award or certificate only when the original has been lost or destroyed in exceptional circumstances. You need to complete an Application for Replacement Award/Certificate form and send it along with the $60 fee to:

Student Administration
Box Hill Institute
Private Bag 2014
Box Hill
VIC 3128
Australia

Please note that each application will be considered on its merit and replacement will not be automatic. You will be notified of the outcome.

For replacement certificate requests that fall outside the above criteria, you can apply for a completion statement indicating your completion of a course.

Completion letter: Apprentices

The OTTE Apprenticeship Administration Branch can issue you with a replacement of the apprentice trade completion letter (letter format), free of charge.

Phone the OTTE Apprentice Administration Branch as detailed below to obtain this, and have your Apprenticeship Registration number ready to quote:

OTTE Apprenticeship Administration Branch
Ph: 1300 722 603 (option 5)
Hours: Monday to Friday, 10.00 am to 4.30 pm

The OTTE Apprenticeship Administration Branch does not have a ‘front counter’ as such. However, if you have any urgent queries or you need to collect something in person, their address is:

OTTE Apprenticeship Administration Branch
2 Treasury Place
Melbourne
Hours: 10.00 am to 4.00 pm

Ask for ‘Apprenticeship Administration Branch’ at the security desk on the front door, and one of the staff will come down and attend to you. (This is not a ‘general admission’ building.)