Macau – Venetian Macau Resort Training and Consultancy Solutions

Customised Specialist Training Solutions for an Iconic Integrated Resort

Project Description:

• the Venetian Macau Resort Hotel opened in August 2007.  It is the second largest building in the world, housing a 3,000 suite hotel, the world’s largest casino, 350 premium retail shops and 100,000 m2 of convention and exhibition space
  
• assistance was sought to ensure operations staff were adequately trained and deployed for a successful opening.

BHI’s role:

• BHI provided training and consultancy services to the Venetian Macau Human Resources Department
  
• BHI took responsibility for the management and coordination of training programs.  Customisation and licensing of resources was a major emphasis
  
• coordinated training programs for over 2,000 staff in the areas of Front Office, Housekeeping, Food & Beverage, Stewarding, Train the Trainer and Leadership Development
  
• BHI also participated in a 7 day simulation exercise with 3,000 non-paying guests in preparation for the hard opening.

For more information on this project, please email Sally Gill or phone Sally on +613 9286 9982.