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Certificate IV in Information Technology (Support)

Traineeship option available

National Code: ICA40205
Centre: Information and Communications Technology
Location: Industry Site
Enquiries: 1300 BOX HILL (1300 269 445)
Email: courseinfo@bhtafe.edu.au
Study Area: Information Technology


Jump to: Units of Competency |

What does this course involve?

This course will give you the essential practical training for a career in information technology.

You will learn to install and optimise computer operating systems, and perform basic networking tasks.

You will also learn how to support computer hardware.

What employment opportunities will I have?

This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.


As a student, the Institute’s Employment Service is your first port of call for advice on gaining employment in this field, and can be contacted on 1300 BOX HILL (1300 269 445).

Accreditation

Nationally Recognised

What further study options will I have?

You may wish to progress into the Diploma of Information Technology

Can I apply?

  • You must have previously registered with an Australian Apprenticeship Centre

How do I apply?

  • Direct Entry - Rolling enrolments
  • If you have any queries, please contact the Institute on 1300 BOX HILL (1300 269 445).

    How will I be selected for this course?

    • No Selection Process Required

    Length of course

    Traineeship

    Where will I study?

    Industry Site

    What costs and other fees should I expect?

    Both Self Funded $AUD contact the Institute and Government Funded.
    Places in this course may be available using either government funding or student funding. Contact the Institute for further information about the fees and charges associated with this course.

    How will I be assessed?

    • Workplace assessment

    Will my previous experience or study count?

    Recognition of Prior Learning (RPL) or Recognition of Current Competencies (RCC) takes into account the knowledge and skills you’ve already gained through your previous education and work. This may be through formal or informal training, paid or unpaid work experience, and can earn you credit if relevant to your chosen course.


    All fees quoted are the 2009 calendar year indicative fees and are correct at the time of print. In subsequent calendar years, fees may be subject to a small increase in line with annual Institute fee pricing reviews. This qualification may have prerequisites, co-requisite or bridging units from lower or higher level qualifications. For further clarification please seek advice from the Institute.

    Units of Competency

    BSBCMN304A Contribute to personal skill development and learning 30 hr
    ICAA4041A Determine and confirm client business expectations and needs 40 hr
    ICAB4060A Identify physical database requirements 40 hr
    ICAB4136A Use structured query language to create database structures and manipulate data 60 hr
    ICAB4170A Build a database 30 hr
    ICAB4225A Automate processes 40 hr
    ICAD4043A Develop and present a feasibility report 30 hr
    ICAD4217A Create technical documentation 20 hr
    ICAS3024A Provide basic system administration 20 hr
    ICAS3031A Provide advice to clients 40 hr
    ICAS4022A Determine and action client computing problems 40 hr
    ICAS4023A Provide one-to-one instruction 20 hr
    ICAS4033A Assist with policy development for client support procedures 20 hr
    ICAS4106A Action and complete change requests 40 hr
    ICAS4107A Manage resolution of system faults on a live system 40 hr
    ICAS4108A Complete database back-up and recovery 30 hr
    ICAS4109A Evaluate system status 20 hr
    ICAS4112A Optimise system performance 30 hr
    ICAS4113A Identify and resolve common database performance problems 30 hr
    ICAS4114A Implement maintenance procedures 10 hr
    ICAS4125A Monitor and administer a database 30 hr
    ICAS4127A Support system software 50 hr
    ICAS4134A Provide first-level remote help desk support 30 hr
    ICAT3025A Run standard diagnostic tests 20 hr
    ICAT4221A Locate equipment, system and software faults 20 hr
    ICAW4027A Relate to clients on a business level 40 hr
    ICAW4214A Maintain ethical conduct 20 hr
    ICTCC121A Use an enterprise information system 40 hr
    PSPPM402B Manage simple projects 65 hr

    Enquire about this course