Management Centre

What is it?

The Management Centre specialises in providing consulting and training interventions in frontline management and strategic management for team leaders, supervisors and managers working in public and private sector organisations.

Management training, coaching and mentoring is conducted in the workplace for organisations across a diversity of industry sectors. Programs are also delivered at the Institute via part-time accredited evening programs and short courses.

Courses

Frontline

• Certificate III in Business (Frontline Management)
• Certificate IV in Business (Frontline Management)
• Diploma of Business (Frontline Management)

Business Management

• Certificate III in Business
• Certificate IV in Business Management
• Diploma of Business Management
• Advanced Diploma of Business Management

Training and Assessment

• Certificate IV in Assessment and Workplace Training
• Diploma of Training and Assessment Systems

These two programs are accredited programs offered to managers, consultants and trainers both on-site in organisations and via public enrolment at the Institute.

Short Courses

A wide range of short courses and workshops are offered to assist people develop their interests and skills.

Courses in the 'Business Management' area include:

• Change management
• Communication Skills
• Customer Service
• Effective Negotiation Skills for Business
• Management and Leadership Skill Development
• Managing, Leading and Developing People
• Managing Operational Improvement
• Strategic Management
• Team Leadership and Team Development.

Courses in 'Training and Development' include:

• Certificate IV in Assessment and Workplace Training
• Diploma in Assessment Systems
• HBDI accredited programs including 'The Business of Thinking'
• Innovative professional development programs including 'Think on your Feet'
• Real Estate Agents' Representative Courses
• Workplace Assessor
• Workplace Trainer.

Find out more by calling our Short Course Administrator on 9286 9773 for all your short course needs.

Call Centres

Box Hill Institute is totally focused on providing quality, high performing, trained call centre operators to meet demand. Call centre training courses are offered both on-site and off-site.

We offer:

• Nationally accredited call centre training
• Highly skilled trainers with extensive call centre experience
• Employment leads for our call centre graduates
• Purpose-designed call centre training facility.

The following call centre certificates are awarded according to subjects studied:

• Certificate II in Telecommunications (Call Centres)
• Certificate III in Telecommunications (Call Centres)
• Certificate IV in Telecommunications (Call Centres).