| Box Hill Institute is committed to the delivery of quality service to its clients. Our mission is: - To provide our students with a positive learning environment and give them the opportunity to excel in the global employment market.
- To provide industry and the community with highly skilled and well educated people capable of making productive contributions.
- To provide a working environment that attracts and nurtures leaders in vocational education, training and services.
Box Hill Institute will achieve its mission through professional delivery of its services in order to meet the needs and expectations of its customers and stakeholders, and by striving for best practice in the management, administration and function of its operation. Box Hill Institute's vision is to be recognised as Australia's No. 1 global vocational education and training provider. We strive for excellence in all of our activities. Aspirations such as these require commitment to meeting and exceeding the needs of our customers, embedded quality assurance practices, best practice ideals, and continuous improvement. Quality assurance at Box Hill Institute is embedded in strategic planning and review processes that include three significant initiatives: - the annual strategic and management planning process
- annual reporting of performance against objectives set out in the Institute's Management Plan
- periodic reviews that encourage re-evaluation of direction and performance in the major operational units.
The strategic planning and review processes are firmly based on meeting the requirements of all customers and stakeholders, and operate within an overarching quality assurance framework that clearly defines strategic priorities, accountability, responsibility, and a cycle of continuous improvement. The constituents of that framework are: - Box Hill Institute Strategic Plan
- Quality & Continuous Improvement Advisory Committee
- Quality Strategy
- Quality Principles & Practices
- Quality Cycle
- Policies and Procedures
- Quality Glossary.
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